FAQs

Frequently Asked Questions

If you receive an offer from a staffing agency, the company will initiate a background verification process for you. Subsequently, you will receive an email to complete the necessary background checks.

The designated onboarding team will conduct additional background checks. Whenever you receive a new username, please use the most recent one to continue the process.

This issue may stem from cache problems on your website. To resolve this, consider the following solutions:

  • Use a different browser.
  • Copy the link and open it in an incognito window.

The Valiantt Tracker application is utilized for verifying both temporary and permanent addresses. It records your location and transmits this information to the background verification team

Should the onboarding organization require additional information from you, the "Skip" button will be disabled on your form. This data will subsequently be verified by Valiantt Info.

The Valiantt Tracker is designed for single-use. After you submit a photo of yourself at your residence, the login for the Valiantt Tracker application will expire. If you encounter any issues during your first use of the app, please contact ‘support@valianttinfo.com’.

The "Forgot Password" feature may not work because of your browser cache. Try these steps:

  • Remove browser data/cache.
  • Copy the "Forgot Password" link from the email and paste it in incognito mode.
  • Try using a different browser or device.

Yes, the Valiantt Tracker application works well on both Android and iPhone.

Yes, the Valiantt Tracker application works well on both Android and iPhone.

The login credential message may be displayed under the following circumstances:

  • If you do not attend to the message within 7 days and attempt to access the link after this period, your login credentials will expire.
  • You may be using outdated login credentials. Please ensure you are using the most recent username provided.