REFUND POLICY

Refund and Cancellation Policy

At Valiantt info solution Private Limited, we are committed to your satisfaction and believe in the quality of our employee background verification services. This policy outlines the circumstances under which we will issue refunds and how cancellations are processed. Please read it carefully to understand our practices.

Cancellations

Pre-Service Cancellation : Customers may cancel their service request within 4 hours of making a payment without any penalty. If you wish to cancel your service request, please contact our support team at support@valianttinfo.com

Ongoing Services : Once our service has begun and beyond the initial 4 hour window, we consider the service to be in progress and non-cancellable. Due to the nature of our services, which includes initiating background checks and allocating resources immediately upon order, we cannot offer cancellations during this phase.

Refunds

Eligibility for Refund : Refunds are primarily issued for services not rendered or if there is a failure to deliver the requested service due to unforeseen circumstances or errors on our part.

No Refund Conditions

Delays caused by factors outside Valiantt info Solution Private Limited's control, including but not limited to, applicant response time,third-party service delays, or government agency response times.

Customer's decision to cancel after the 4-hour window without initiation of the service.

Processing Refunds

Eligible refunds will be processed within a certain number of business days (e.g., 7-10 business days) back to the original payment method used at the time of purchase. Please note that refund processing times may vary depending on your bank or credit card issuer.

Modifications to the Service Valiantt info solution Private Limited reserves the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that Valiantt info solution Private Limited shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.

Contact Us

For further assistance, questions about your order, or to a cancellation or refund request, please contact our customer service team at support@valianttinfo.com